What is a demand letter?

A demand letter is a formal written notice sent to request payment, action, or the fulfillment of a legal obligation. It outlines the issue, states the desired resolution, and often includes a deadline for response. If the demand is not met, the letter typically warns of potential legal action.

What types of airline claims do you handle?

We handle claims related to lost or delayed luggage, denied boarding (bumping), flight cancellations or significant delays, missed connections, and travel disruptions due to airline negligence.

What do I need to start a claim?

You’ll need a copy of your flight itinerary, boarding pass (if available), luggage tags, any written communication with the airline, receipts for expenses, and a brief description of what happened.

How long does it take to resolve a claim?

It varies by airline and case complexity. Some claims are resolved in a few weeks, while others—especially those involving international flights or unresponsive airlines—may take longer.

What costs should I expect?

Our fees depend on the complexity of your case and the level of involvement required:

• $100–$175: This covers a professionally drafted demand letter to the airline regarding issues such as lost luggage, delayed baggage, or minor flight disruptions. It includes drafting, editing, and delivery of the letter to the appropriate department.

• $175–$300: This tier includes the demand letter plus direct follow-up and intervention with the airline's customer service. It’s best for cases involving denied boarding (bumping), significant flight delays or cancellations, or mishandled baggage with higher-value losses.

• $300+: For complex claims involving international travel, prolonged disputes, legal escalation, or unresponsive airlines, we offer extended support. This includes a customized demand letter, ongoing communication with the airline, and strategic guidance until the matter is resolved or escalated.

We're transparent about pricing and will provide a quote based on the details of your claim before any work begins.

Can I file a claim on my own without your service?

Yes, you can file on your own. However, many travelers use our service to avoid long response times, legal language, and repeated customer service runarounds. We increase your chances of a fast and fair resolution.

Do you guarantee I’ll receive compensation?

We cannot guarantee compensation, as the outcome depends on airline policies and the specifics of your case. However, we do guarantee we will do everything possible to present a strong, well-supported claim on your behalf.

What compensation can I expect from the airline?

Compensation varies by situation and jurisdiction. You may be entitled to a refund, travel vouchers, reimbursement for out-of-pocket expenses, or cash compensation (especially for EU flights under EC 261 or U.S. tarmac delay rules).

Do you offer refunds if the claim is unsuccessful?

We typically charge a flat fee for our services, which covers our time and expertise. If you’re concerned, reach out and we can discuss your specific case before you commit.